Shipping Information

DELIVERY INFORMATION - Our packaging is handled with reasonable care before it leaves our showroom. Your total shipping charges will be displayed during checkout prior to the completion of your order. We use the U.S. Postal Service (USPS) for our shipments and all shipments are insured.

DELIVERY TIMES - Delivery times will vary based on the day and time that your order is placed. Normally orders will be shipped the next business day on finished products with delivery within 3-10 business days within the US and 6-12 business days for International. For custom orders, shipping will be arranged once your project has been completed. Please contact us at support@bydesigngems.com for any questions or requests.

HOW YOUR PRODUCT WILL ARRIVE? – Your purchase will arrive in a USPS outer packaging. The item will be wrapped using industry standard jewelry, gemstone, or other type of box as may be appropriate.

NON-USA SHIPMENTS - The buyer is responsible for any customs, duties and taxes in their receiving country. Returns because of such charges will not be accepted.

SHIPPING CHARGES ARE NON-REFUNDABLE