Return Policy

SALES AND RETURNS – We hope that you will be absolutely pleased with your purchase. If you are not satisfied, for any reason, you may return an item within 10 calendar days of receipt for a refund for any unaltered item which is returned in its original shipped condition.

  1. Items with workmanship defects may be returned for an exchange, repair or refund. Items that were altered, cut, or manufactured to your specifications cannot be accepted for a refund.
  2. Item must be in its original packaging, securely packaged and insured.
  3. By Design Gems, LLC is not responsible for return items that are damaged in transit.
  4. Include a copy of the original receipt with the returned item and the reason for return. Items returned without this information will be charged a service fee of $15 or we may ship the item back to you at your expense.
  5. Send returns to: By Design Gems, LLC. Returns 2520 ½ W. Colorado Avenue Colorado Springs, CO. 80904
  6. After the 10 day period, all items are considered sold and non-returnable / refundable. For any questions, please contact us to discuss at support@bydesigngems.com.

ITEMS EXEMPT FROM REFUND – Custom pieces will not be eligible for refund.

SHIPMENT OF RETURNS – By Design Gems will not accept responsibility for the non-arrival of return items. Once the item is received and is deemed in good order, a refund will be issued in the same manner as your payment.

REPAIRS – For all repairs, please contact us, within the 10-day full refund term, at support@bydesigngems.com. We will provide you with instructions or contact you to receive more detailed information.

ORDERING SIZED RINGS – It is the customer’s responsibility to order the correct size. Please contact support@bydesigngems.com if you wish to discuss ring re-sizing after you receive your item.